Act as a technical and service escalation focal point.
Manage and take part in ongoing support for IT services.
Manage and maintain the IT inventory.
Ensuring customer service is timely and accurate daily
Develop daily, weekly, and monthly reports on the help-desk team’s productivity
Prepares Helpdesk procedural documentation and ensures that it is kept up-to-date.
Hands-on technical investigation for customer issues
Manage Microsoft OS images, Office Video Conference systems
Manage IT inventory, order fix, and replace malfunctioning laptops
Supporting employees onboarding / offboarding
You have At least 5 years of experience in the helpdesk field (hi-tech and enterprise-scale is an advantage)
You have at least 2 years as a team leader
You hold experience in laptop imaging, deployment, and troubleshooting
You have incredible professional knowledge in Microsoft systems – Windows 10 and Office products, Active Directory, and Office 365.
Hold excellent troubleshooting skills in hardware and software issues.
You hold knowledge in client networking (such as TCP-IP, DNS, DHCP).
You must know SCCM.
You can work with a globally distributed team.
You must be fluent in English